Privacy Policy

Owner and Data Controller.

FreshMiners
Owner email address: info@freshminers.com

Types of Data Collected.

This application collects personal data either directly or through third parties, including: first name; last name; address; phone number; email address; cookies; usage data.

Detailed information about each type of personal data collected is provided in specific sections of this privacy policy or in accompanying texts displayed prior to data collection. Personal data may be provided by the user or collected automatically while using this application. Unless otherwise specified, providing all requested data is mandatory, and failure to provide such data may hinder the ability of this application to deliver its services. In instances where this application specifies certain data as not mandatory, users are free to choose whether to provide such data without affecting the availability or functioning of the service. If users are unsure which personal data are mandatory, they can contact the owner at the email address mentioned above. The use of cookies or other tracking tools by this application or by the owners of third-party services used by this application is intended to provide the service requested by the user, along with other purposes outlined in this document and in the cookie policy, if applicable.

Users are responsible for third-party personal data obtained, published, or shared through this application and confirm that they have the third party’s consent to provide the data to the owner.

Methods and Place of Data Processing.

Processing Method.

The owner implements appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of data without permission. Data processing occurs using computers and/or IT tools, adhering to organizational procedures and work methods aligned with the specified (marketing) purposes. In addition to the owner, data may be accessible in certain cases to individuals involved in the operation of this application (management, sales, marketing, procurement, legal, system administration, maintenance) or to external parties appointed by the owner as data processors (e.g., external technical service providers, mail services, hosting providers, communication agencies, IT companies). An updated list of these parties can be requested from the owner at any time.

Legal Basis for Processing.

The owner may process personal data related to users if:

Users have given consent for one or more specific purposes. In certain jurisdictions, the owner may process personal data until the user objects (“opt-out”), without needing consent or relying on any of the following legal grounds. This does not apply when European data protection law is relevant to the processing of personal data.
Providing data is necessary for the performance of a contract with the user and/or for pre-contractual obligations.
Processing is necessary to comply with a legal obligation to which the owner is subject.
Processing is related to a task carried out in the public interest or in the exercise of official authority vested in the owner.
Processing is necessary for the purposes of legitimate interests pursued by the owner or by a third party.

In any case, the owner is willing to clarify the specific legal basis applicable to the processing, particularly whether the provision of personal data is a legal or contractual requirement, or a necessary requirement to enter into a contract.

Place of Processing.

Data is processed at the owner’s operating offices and at any other locations where the parties involved in the processing are located. Depending on the user’s location, data transfer may involve sending user data to a country other than their own. For more information about the processing location of such transferred data, users can refer to the section detailing the processing of personal data.

Users also have the right to be informed about the legal basis for data transfer to a country outside the European Union or to an international organization established under public international law or created by two or more countries, such as the UN, and about the security measures taken by the owner to protect their data. If such a transfer occurs, users can learn more by consulting the relevant sections of this document or by inquiring with the owner using the contact information provided.

Retention Time and Application.

Personal data is processed and stored as long as necessary for the purpose for which it was collected.

Therefore, the following applies:

Personal data collected for purposes related to the performance of a contract between the owner and the user will be retained until such contract is fully performed.
Personal data collected for the legitimate interests of the owner will be retained as long as necessary to fulfill those purposes. Users can find specific information about the legitimate interests pursued by the owner in the relevant sections of this document or by contacting the owner.

The owner may be allowed to retain personal data for a longer period if the user has provided consent for such processing, as long as that consent is not withdrawn. Additionally, the owner may be obliged to retain personal data for a longer period when necessary for compliance with a legal obligation or at the request of a public authority. After the retention period has expired, personal data will be deleted. Therefore, the rights of access, erasure, rectification, and data portability cannot be enforced after the expiration of the retention period.

Purpose of Processing.

User data is collected so that the owner can provide services and for the following purposes: contacting the user and analytics. Users can find more detailed information about these processing purposes and the specific personal data used for each purpose in the relevant sections of this document.

Detailed Information on the Processing of Personal Data.

Personal data is collected for the following purposes using the following services. Note: activities/services are indicated in parentheses.

WooCommerce (website)
iDeal, Bancontact, Mollie and CoinGate (payment providers)
Google (reviews)
PostNL, DPD, DHL
Invoicing and accounting
Contact form on the website
Contacting the user

User Rights.

Users can exercise certain rights regarding their data processed by the owner.

In particular, users have the right to:

Withdraw their consent at any time. Users have the right to withdraw consent if they previously provided consent for the processing of their personal data.
Object to the processing of their data. Users have the right to object to the processing of their data if the processing is based on a legal ground other than consent. More information is provided in the specific section below.
Access their data. Users have the right to know whether the owner is processing their data, to be informed about certain aspects of the processing, and to obtain a copy of the data being processed.
Verify and request rectification. Users have the right to verify the accuracy of their data and request updates or rectifications.
Restrict the processing of their data. Under certain circumstances, users have the right to restrict the processing of their data. In that case, the owner will not process their data for purposes other than storage.
Have their personal data erased or removed in other ways. Under certain circumstances, users have the right to have their data erased by the owner.
Receive their data and have it transferred to another data controller. Users have the right to obtain their data in a structured, commonly used, and machine-readable format and, if technically feasible, to transmit those data to another data controller without hindrance. This provision applies on the condition that the data is processed automatically and that the processing is based on the user’s consent, a contract to which the user is a party, or on pre-contractual obligations arising therefrom.
File a complaint. Users have the right to lodge a complaint with their competent data protection authority.

More Information on the Right to Object to Processing.

When personal data is processed in the public interest, in the exercise of official authority vested in the owner, or for the purposes of the legitimate interests of the owner, the user may object to such processing by providing a justification related to their particular situation. Users should be aware that if their personal data is processed for direct marketing purposes, they may object to that processing at any time without justification. Users can find out whether the owner processes personal data for direct marketing purposes in the relevant sections of this document.

How to Exercise These Rights.

Requests to exercise user rights can be directed to the owner using the contact details provided in this document. These requests are free of charge and will be addressed by the owner as soon as possible and always within one month.

Additional Information on Data Collection and Processing for Legal Procedures.

The owner may use the personal data of the user for legal purposes, before or during legal proceedings in case of unlawful use of this application or related services. The user acknowledges being aware that the owner may be required to disclose personal data at the request of public authorities.

Additional Information on User Personal Data.

In addition to the information contained in this privacy policy, this application may provide the user with additional and contextual information about specific services or the collection and processing of personal data upon request.

System Logs and Maintenance.

For operation and maintenance purposes, this application and external services may collect files that log interactions with this application (system logs) or use other personal data (such as IP address).

Information Not Contained in This Policy.

At any time, the owner can provide more information about the collection or processing of personal data. For this purpose, please refer to the contact information at the beginning of this document.

How Requests Not to Track Browsing Traffic Are Processed.

This application does not support requests for your browsing traffic not to be tracked. Read the privacy policy of external services used to determine whether they comply with requests not to track your browsing traffic (Do Not Track).

Changes to This Privacy Policy.

The owner reserves the right to make changes to this privacy policy at any time, informing users of these changes on this page and possibly within this application and/or, as technically and legally feasible, by sending a notification to users via contact details available to the owner. We encourage you to check this page frequently for any changes.

If changes pertain to processing activities based on the user’s consent, the owner will again seek consent from the user as required.