Delivery and returns

Delivery.

If you have ordered from our stock and paid, we will start processing your order immediately after payment. We will process and dispatch your order within a maximum of 48 hours (on working days). If you have placed a pre-order and paid, we will process your order immediately. This order will then be delivered the moment we are restocked.

Returning.

If you are dissatisfied with the product you have received, you can return it to FreshMiners within 14 days of receipt. Please contact us first by e-mail at all times for this purpose. Products can be returned to the address you can find on the contact page. Please return the product with proof of purchase. The return costs as well as the shipping risks are for your own account. We are not liable for uninsured returns.

To claim a (full) refund of your order, please read our terms and conditions regarding the receipt and use of the product.

Refund.

Refunds will take place once your return has been processed. This may take a few working days, depending on the payment method chosen.
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