FAQ
Ordering.
Do you offer special bulk order discounts?
Yes, we offer discounts for bulk orders. Please contact us at info@freshminers.com for more information.
I have a larger order. Is there some support?
Yes, we provide support for larger orders. Reach out to info@freshminers.com for assistance.
Can I modify my order after it's been placed?
Modifications are possible within a limited time after placing an order. Please contact us promptly to discuss any changes.
Can I return my product / order at any time?
If the product does not work properly, we would like to hear from you in writing first. If both parties agree that the product does not work as you may expect, you can return the product.
Delivery.
How do I know my order has been shipped?
You will receive a email with tracking information (track & trace) once your products have been shipped.
I bought online. Can I check the order status?
We will send you regular updates about the status of your order.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected timeframe, please contact info@freshmines.com for assistance.
Do you ship internationally?
We ship to all European countries.
Payment.
What payment options are available?
We offer several payment options, including iDeal, Bancontact, Mollie, credit card and CoinGate.
Is my payment information secure?
Yes, we use secure encryption protocols to protect your payment information during transactions.
Will I receive an invoice when ordering?
Yes, you will receive a payment confirmation and an invoice once the order is placed.
What should I do if my payment fails?
If your payment fails, please check your payment details and try again. If the issue persists, contact our customer support team for assistance at info@freshminers.com.
IoT / DePIN.
What does IoT exactly stand for?
IoT stands for the Internet of Things, which refers to a network of interconnected devices that communicate and exchange data.
How do DePIN devices differ from traditional IoT devices?
DePIN (Decentralized Physical Infrastructure Networks) devices operate on decentralized networks, enhancing efficiency and reliability compared to traditional IoT setups.
What are some common applications of IoT and DePIN?
Common applications include smart homes, industrial automation, and environmental monitoring, which facilitate improved connectivity and data analysis.
Are IoT and DePIN devices secure?
Security varies by device. However, we implement industry-recommended security measures to protect user data and device integrity.
